We collect the contact details you give us, such as your name, address, phone number and email address, when you call or write to request sewer work.
We also collect notes about your property and your sewer problem, including symptoms you describe, visit arrangements, camera findings and records of work carried out.
We use your information to respond to enquiries, arrange and carry out visits, and provide the sewer services you requested at your property.
We may also use it to send invoices and job records, to follow up on completed work, and to improve how we organise calls, visits and customer communication.
This website may use cookies, which are small files stored by your browser, to keep pages working properly and to understand how visitors move through the site.
You can control or delete cookies through your browser settings. Turning cookies off may affect how some parts of this website display or function on your device.
We may use analytics tools that record general website use, such as pages visited, time spent and the type of device and browser used to reach us.
These tools help us see which services and towns visitors look for most. The information is reviewed in summary form and is not used to identify individual visitors by name.
We do not sell your personal information. We share details only where needed to carry out your work, such as with a supplier or a local authority handling a permit connected to your job.
We may also disclose information where the law requires it, or where disclosure is needed to protect the rights, property or safety of our customers, our team or others.
We keep enquiry, visit and job records for as long as they are needed to provide service, to follow up on work, and to meet record keeping and legal duties.
When records are no longer needed, we delete them or store them in a form that no longer identifies you directly.
We protect stored information with sensible technical and organisational steps, including limiting access to the people who need it to arrange and carry out your work.
No system can remove every risk, and we cannot promise that information sent over the internet or stored electronically will always remain fully secure at every stage.
You may ask us what personal information we hold about you, and you may ask us to correct details that are wrong or out of date.
You may also ask us to delete your information, subject to records we must keep for legal or job history reasons. Call (123) 456-7890 or email us to make a request.
Our services and this website are aimed at adult property owners and tenants. We do not knowingly collect personal information from children through this website.
If you believe a child has given us personal information, contact us and we will remove that information once we have confirmed the situation with you.
We may update this policy from time to time as our services, website tools or legal duties change. The updated version will appear on this page.
The effective date at the top of this page will change with each update, and continuing to use this website after an update means you accept the revised policy.
Questions about this policy or about how your information is handled can be sent to info@sewerlinerepairlapuenteca.com at any time.
You can also reach us by phone at (123) 456-7890, or by post at XYZ Street, La Puente, CA 91744, and we will respond to privacy questions directly.